Archive for October, 2006

One of the really great things about working with a variety of clients is finding out about all sorts of new tools.

One of my clients requested I figure out how to set up a Trumba Calendar on Typepad. By George, I think I’ve got it! And I’m testing it here.

Trumba is both a free and fee calendar where you can post your events for your clients and visitors. And your clients and customers will be able to download the events into their own Outlook or iCalendars so they’ll remember the events.

Here we go…

I am livid. I need a help desk set up for my business - I’ve used kayako with one of my clients. I didn’t like it then.

But it has all the features that I need, so I signed up for the trial version. It worked perfectly.

So, against my better judgment, I made the purchase. And the first day I had it, I ran into problems. Not just one problem, but two.

I submitted a ticket to their tech support and received a very apologetic reply - and they would certainly fix the bugs.

Well, they did something… and it sort of fixed one of the problems, but royally screwed up something else - to the point I couldn’t use the system.

So I emailed tech support again… they throught they had fixed it and they would look into it. So I waited.

And waited.

And waited…

And submitted another ticket that went completely ignored. And I submitted another.

Then I sent an email to their billing department, telling what had happened, that it had been two weeks and I wanted a refund and to cancel my account.

The billing department wanted to know the ticket numbers of the outstanding tickets - and they would respond.

I told them again the issues I was having and again requested a refund and cancellation.

Billing apologized for the delay and wanted to respond to the outstanding tickets, and would I please send them the ticket IDs.

Are we sounding like a broken record yet?

Same thing happened again. And today I received this response:

"Hi Peggy,

I sincerely apologize for the delays. Please let me know the Ticket ID that has not been answered and I will get your issue resolved as soon as possible.

Let me know if there is anything else.

Regards,
Ritika Arora"

Well Ritika, here’s the deal…

My issue is that I want to cancel my account and get a refund. This is the FOURTH time I’ve told them that.

I wonder how they’ll respond this time…

This week is National Work From Home Week, which honors the technology, trends, and techniques that allow you (and millions of other Americans) to enjoy the freedom and flexibility of working anywhere and anytime you choose. And next week is Home-Based Business Week, a time to recognize entrepreneurs just like you.

A nugget from my favorite daily ezine, Early To Rise